amélrioration

backend/src/db/index.js

@@ -2003,4 +2003,13 @@ console.log('[DB] Migrations 2FA OK');
   }
 }
 
+{
+  // Migration : assigned_to sur tickets
+  const cols = db.prepare("PRAGMA table_info(tickets)").all().map(c => c.name);
+  if (!cols.includes('assigned_to')) {
+    db.exec("ALTER TABLE tickets ADD COLUMN assigned_to INTEGER REFERENCES users(id) ON DELETE SET NULL");
+    console.log('[DB] tickets: colonne assigned_to ajoutée');
+  }
+}
+
 export default db;

backend/src/routes/tickets.js

@@ -144,8 +144,11 @@ router.get('/:id', (req, res) => {
   const isAdmin = role === 'admin';
 
   const ticket = db.prepare(`
-    SELECT t.*, u.display_name as user_name, u.email as user_email
-    FROM tickets t JOIN users u ON u.id = t.user_id
+    SELECT t.*, u.display_name as user_name, u.email as user_email,
+           a.display_name as assigned_name
+    FROM tickets t
+    JOIN users u ON u.id = t.user_id
+    LEFT JOIN users a ON a.id = t.assigned_to
     WHERE t.id = ?
   `).get(req.params.id);
 
@@ -194,7 +197,12 @@ router.post('/:id/messages', upload.array('attachments', 10), (req, res) => {
       }
     }
 
-    db.prepare("UPDATE tickets SET updated_at = datetime('now') WHERE id = ?").run(ticket.id);
+    // Réouverture automatique si l'émetteur répond sur un ticket en attente
+    if (!isAdmin && ticket.status === 'pending') {
+      db.prepare("UPDATE tickets SET status = 'open', updated_at = datetime('now') WHERE id = ?").run(ticket.id);
+    } else {
+      db.prepare("UPDATE tickets SET updated_at = datetime('now') WHERE id = ?").run(ticket.id);
+    }
     return messageId;
   });
 
@@ -224,7 +232,7 @@ router.post('/:id/messages', upload.array('attachments', 10), (req, res) => {
 // ── PATCH /api/tickets/:id/status — résoudre / rouvrir (admin) ────────────
 router.patch('/:id/status', requireAdmin, (req, res) => {
   const { status } = req.body;
-  if (!['open', 'resolved'].includes(status)) return res.status(400).json({ error: 'Statut invalide' });
+  if (!['open', 'resolved', 'pending'].includes(status)) return res.status(400).json({ error: 'Statut invalide' });
 
   const ticket = db.prepare('SELECT id FROM tickets WHERE id = ?').get(req.params.id);
   if (!ticket) return res.status(404).json({ error: 'Ticket introuvable' });
@@ -234,6 +242,21 @@ router.patch('/:id/status', requireAdmin, (req, res) => {
   res.json({ ok: true });
 });
 
+// ── PATCH /api/tickets/:id/assign — assigner à un admin ──────────────────────
+router.patch('/:id/assign', requireAdmin, (req, res) => {
+  const { assigned_to } = req.body; // null pour désassigner
+  if (assigned_to !== null && assigned_to !== undefined) {
+    const admin = db.prepare("SELECT id FROM users WHERE id = ? AND role = 'admin'").get(assigned_to);
+    if (!admin) return res.status(400).json({ error: 'Utilisateur invalide ou non admin' });
+  }
+  const ticket = db.prepare('SELECT id FROM tickets WHERE id = ?').get(req.params.id);
+  if (!ticket) return res.status(404).json({ error: 'Ticket introuvable' });
+
+  db.prepare("UPDATE tickets SET assigned_to = ?, updated_at = datetime('now') WHERE id = ?")
+    .run(assigned_to ?? null, req.params.id);
+  res.json({ ok: true });
+});
+
 // ── PUT /api/tickets/:id/messages/:msgId — éditer un message (5 min) ────────
 router.put('/:id/messages/:msgId', (req, res) => {
   const { id: userId } = req.user;