Nouveu fix

backend/src/routes/notifications.js

@@ -46,7 +46,9 @@ router.post('/broadcast', requireAdmin, (req, res) => {
   );
 
   let targets;
-  if (user_id) {
+  if (user_id === 'admins') {
+    targets = db.prepare("SELECT id FROM users WHERE role = 'admin'").all();
+  } else if (user_id) {
     const u = db.prepare('SELECT id FROM users WHERE id = ?').get(user_id);
     if (!u) return res.status(404).json({ error: 'Utilisateur introuvable' });
     targets = [u];

backend/src/routes/tickets.js

@@ -242,6 +242,21 @@ router.patch('/:id/status', requireAdmin, (req, res) => {
   res.json({ ok: true });
 });
 
+// ── PATCH /api/tickets/:id/categorize — modifier type et pages ───────────────
+router.patch('/:id/categorize', (req, res) => {
+  const { id: userId, role } = req.user;
+  const isAdmin = role === 'admin';
+
+  const ticket = db.prepare('SELECT * FROM tickets WHERE id = ?').get(req.params.id);
+  if (!ticket) return res.status(404).json({ error: 'Ticket introuvable' });
+  if (!isAdmin && ticket.user_id !== userId) return res.status(403).json({ error: 'Accès refusé' });
+
+  const { ticket_type, ticket_pages } = req.body;
+  db.prepare("UPDATE tickets SET ticket_type = ?, ticket_pages = ?, updated_at = datetime('now') WHERE id = ?")
+    .run(ticket_type ?? null, ticket_pages ?? null, req.params.id);
+  res.json({ ok: true });
+});
+
 // ── PATCH /api/tickets/:id/assign — assigner à un admin ──────────────────────
 router.patch('/:id/assign', requireAdmin, (req, res) => {
   const { assigned_to } = req.body; // null pour désassigner

frontend/src/pages/Communication.jsx

@@ -524,6 +524,94 @@ function RichTextEditor({ value, onChange, onImgExpand, placeholder, minHeight =
 }
 
 // ── Sélecteur de type de notification ─────────────────────────────────────
+// ── TypeDropdown — liste déroulante custom avec icônes ─────────────────────
+function TypeDropdown({ value, onChange }) {
+  const [open, setOpen] = useState(false);
+  const [pos, setPos] = useState({ top: 0, left: 0, width: 0 });
+  const triggerRef = useRef(null);
+  const dropRef = useRef(null);
+  const meta = TYPE_META[value] ?? TYPE_META.info;
+
+  useEffect(() => {
+    if (!open) return;
+    const h = e => {
+      if (triggerRef.current?.contains(e.target) || dropRef.current?.contains(e.target)) return;
+      setOpen(false);
+    };
+    document.addEventListener('mousedown', h);
+    return () => document.removeEventListener('mousedown', h);
+  }, [open]);
+
+  const openDrop = () => {
+    if (triggerRef.current) {
+      const r = triggerRef.current.getBoundingClientRect();
+      setPos({ top: r.bottom + 4, left: r.left, width: r.width });
+    }
+    setOpen(o => !o);
+  };
+
+  return (
+    <div ref={triggerRef} style={{ position: 'relative' }}>
+      <button
+        type="button"
+        onClick={openDrop}
+        style={{
+          display: 'flex', alignItems: 'center', gap: 10, width: '100%',
+          padding: '8px 12px', borderRadius: 8, cursor: 'pointer', fontSize: 13,
+          border: `2px solid ${meta.color}`, background: meta.bg, color: meta.color,
+          fontWeight: 600,
+        }}
+      >
+        <NotifTypeAvatar type={value} size={20} />
+        <span style={{ flex: 1, textAlign: 'left' }}>{meta.label}</span>
+        <svg width="11" height="11" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2.5">
+          {open ? <polyline points="18 15 12 9 6 15"/> : <polyline points="6 9 12 15 18 9"/>}
+        </svg>
+      </button>
+      {open && createPortal(
+        <div
+          ref={dropRef}
+          style={{
+            position: 'fixed', top: pos.top, left: pos.left, width: pos.width,
+            zIndex: 9999, background: 'var(--surface)', border: '1px solid var(--border)',
+            borderRadius: 8, boxShadow: '0 4px 20px rgba(0,0,0,0.15)', padding: '4px 0',
+          }}
+        >
+          {Object.entries(TYPE_META).map(([k, m]) => (
+            <div
+              key={k}
+              onClick={() => { onChange(k); setOpen(false); }}
+              style={{
+                display: 'flex', alignItems: 'center', gap: 10,
+                padding: '8px 12px', cursor: 'pointer', fontSize: 13,
+                color: k === value ? m.color : 'var(--text)',
+                background: k === value ? m.bg : 'transparent',
+                fontWeight: k === value ? 600 : 400,
+              }}
+              onMouseEnter={e => { if (k !== value) e.currentTarget.style.background = 'var(--surface-2)'; }}
+              onMouseLeave={e => { if (k !== value) e.currentTarget.style.background = 'transparent'; }}
+            >
+              <span style={{
+                display: 'flex', alignItems: 'center', justifyContent: 'center',
+                width: 28, height: 28, borderRadius: '50%', background: m.bg, color: m.color, flexShrink: 0,
+              }}>
+                <NotifTypeAvatar type={k} size={16} />
+              </span>
+              <span>{m.label}</span>
+              {k === value && (
+                <svg width="12" height="12" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2.5" style={{ marginLeft: 'auto', color: m.color }}>
+                  <polyline points="20 6 9 17 4 12"/>
+                </svg>
+              )}
+            </div>
+          ))}
+        </div>,
+        document.body
+      )}
+    </div>
+  );
+}
+
 function TypeSelector({ value, onChange }) {
   return (
     <div style={{ display: 'flex', gap: 8, flexWrap: 'wrap' }}>
@@ -549,6 +637,176 @@ function TypeSelector({ value, onChange }) {
   );
 }
 
+// ── RecipientDropdown — destinataire notification broadcast ─────────────────
+function RecipientDropdown({ value, onChange, users }) {
+  const [open, setOpen] = useState(false);
+  const [search, setSearch] = useState('');
+  const [pos, setPos]   = useState({ top: 0, left: 0, width: 0 });
+  const triggerRef = useRef(null);
+  const dropRef    = useRef(null);
+  const searchRef  = useRef(null);
+
+  useEffect(() => {
+    if (!open) return;
+    setTimeout(() => searchRef.current?.focus(), 30);
+    const h = e => {
+      if (triggerRef.current?.contains(e.target) || dropRef.current?.contains(e.target)) return;
+      setOpen(false);
+    };
+    document.addEventListener('mousedown', h);
+    return () => document.removeEventListener('mousedown', h);
+  }, [open]);
+
+  const openDrop = () => {
+    if (triggerRef.current) {
+      const r = triggerRef.current.getBoundingClientRect();
+      setPos({ top: r.bottom + 4, left: r.left, width: r.width });
+    }
+    setSearch('');
+    setOpen(o => !o);
+  };
+
+  const select = (v) => { onChange(v); setOpen(false); };
+
+  // Label affiché dans le bouton
+  const SPECIAL = [
+    { value: '', label: 'Tous les utilisateurs', icon: (
+      <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2"><circle cx="9" cy="7" r="4"/><path d="M3 21v-2a4 4 0 0 1 4-4h4"/><circle cx="17" cy="9" r="4" opacity=".5"/><path d="M21 21v-2a4 4 0 0 0-4-4h-1" opacity=".5"/></svg>
+    )},
+    { value: 'admins', label: 'Tous les administrateurs', icon: (
+      <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2"><path d="M12 2l3 3h4v4l3 3-3 3v4h-4l-3 3-3-3H5v-4L2 12l3-3V5h4z"/></svg>
+    )},
+  ];
+
+  const specialMatch = SPECIAL.find(s => s.value === value);
+  const userMatch = users.find(u => String(u.id) === String(value));
+  const triggerLabel = specialMatch?.label ?? userMatch?.display_name ?? userMatch?.email ?? 'Tous les utilisateurs';
+  const triggerIcon  = specialMatch?.icon ?? null;
+
+  // Filtrer users par recherche
+  const q = search.toLowerCase();
+  const filteredUsers = q
+    ? users.filter(u => (u.display_name ?? '').toLowerCase().includes(q) || u.email.toLowerCase().includes(q))
+    : users;
+
+  return (
+    <div ref={triggerRef}>
+      <button
+        type="button"
+        onClick={openDrop}
+        style={{
+          display: 'flex', alignItems: 'center', gap: 8, width: '100%',
+          padding: '8px 12px', borderRadius: 8, cursor: 'pointer', fontSize: 13,
+          border: '1px solid var(--border)', background: 'var(--bg-input, var(--surface-2))',
+          color: 'var(--text)',
+        }}
+      >
+        {triggerIcon && <span style={{ color: 'var(--text-muted)', flexShrink: 0 }}>{triggerIcon}</span>}
+        <span style={{ flex: 1, textAlign: 'left' }}>{triggerLabel}</span>
+        <svg width="11" height="11" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2.5">
+          {open ? <polyline points="18 15 12 9 6 15"/> : <polyline points="6 9 12 15 18 9"/>}
+        </svg>
+      </button>
+      {open && createPortal(
+        <div
+          ref={dropRef}
+          style={{
+            position: 'fixed', top: pos.top, left: pos.left, minWidth: pos.width,
+            zIndex: 9999, background: 'var(--surface)', border: '1px solid var(--border)',
+            borderRadius: 8, boxShadow: '0 4px 20px rgba(0,0,0,0.15)', overflow: 'hidden',
+          }}
+        >
+          {/* Champ recherche */}
+          <div style={{ padding: '8px 10px', borderBottom: '1px solid var(--border)' }}>
+            <input
+              ref={searchRef}
+              value={search}
+              onChange={e => setSearch(e.target.value)}
+              placeholder="Rechercher..."
+              style={{
+                width: '100%', padding: '5px 8px', borderRadius: 6, fontSize: 12,
+                border: '1px solid var(--border)', background: 'var(--surface-2)',
+                color: 'var(--text)', outline: 'none', boxSizing: 'border-box',
+              }}
+            />
+          </div>
+          {/* Options spéciales (pas filtrées) */}
+          <div style={{ maxHeight: 240, overflowY: 'auto' }}>
+            {SPECIAL.map(s => (
+              <div
+                key={s.value}
+                onClick={() => select(s.value)}
+                style={{
+                  display: 'flex', alignItems: 'center', gap: 8,
+                  padding: '8px 12px', cursor: 'pointer', fontSize: 13,
+                  background: value === s.value ? 'var(--primary-light, rgba(99,102,241,0.1))' : 'transparent',
+                  color: value === s.value ? 'var(--primary)' : 'var(--text)',
+                  fontWeight: value === s.value ? 600 : 400,
+                }}
+                onMouseEnter={e => { if (value !== s.value) e.currentTarget.style.background = 'var(--surface-2)'; }}
+                onMouseLeave={e => { if (value !== s.value) e.currentTarget.style.background = 'transparent'; }}
+              >
+                <span style={{ color: value === s.value ? 'var(--primary)' : 'var(--text-muted)', flexShrink: 0 }}>{s.icon}</span>
+                <span style={{ flex: 1 }}>{s.label}</span>
+                {value === s.value && (
+                  <svg width="12" height="12" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2.5" style={{ color: 'var(--primary)' }}>
+                    <polyline points="20 6 9 17 4 12"/>
+                  </svg>
+                )}
+              </div>
+            ))}
+            {/* Séparateur */}
+            {filteredUsers.length > 0 && (
+              <div style={{ padding: '4px 12px 2px', fontSize: 10, fontWeight: 600, color: 'var(--text-muted)', textTransform: 'uppercase', letterSpacing: '0.06em', borderTop: '1px solid var(--border)', marginTop: 2 }}>
+                Utilisateurs individuels
+              </div>
+            )}
+            {filteredUsers.map(u => {
+              const sel = String(u.id) === String(value);
+              const name = u.display_name ?? u.email;
+              return (
+                <div
+                  key={u.id}
+                  onClick={() => select(String(u.id))}
+                  style={{
+                    display: 'flex', alignItems: 'center', gap: 8,
+                    padding: '7px 12px', cursor: 'pointer', fontSize: 13,
+                    background: sel ? 'var(--primary-light, rgba(99,102,241,0.1))' : 'transparent',
+                    color: sel ? 'var(--primary)' : 'var(--text)',
+                    fontWeight: sel ? 600 : 400,
+                  }}
+                  onMouseEnter={e => { if (!sel) e.currentTarget.style.background = 'var(--surface-2)'; }}
+                  onMouseLeave={e => { if (!sel) e.currentTarget.style.background = 'transparent'; }}
+                >
+                  <span style={{
+                    width: 26, height: 26, borderRadius: '50%', background: 'var(--primary)', color: '#fff',
+                    display: 'flex', alignItems: 'center', justifyContent: 'center', fontSize: 11, fontWeight: 700, flexShrink: 0,
+                  }}>
+                    {name.charAt(0).toUpperCase()}
+                  </span>
+                  <div style={{ flex: 1, minWidth: 0 }}>
+                    <div style={{ fontSize: 13, fontWeight: sel ? 600 : 400, whiteSpace: 'nowrap', overflow: 'hidden', textOverflow: 'ellipsis' }}>{name}</div>
+                    {u.display_name && <div style={{ fontSize: 11, color: 'var(--text-muted)', whiteSpace: 'nowrap', overflow: 'hidden', textOverflow: 'ellipsis' }}>{u.email}</div>}
+                  </div>
+                  {sel && (
+                    <svg width="12" height="12" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2.5" style={{ color: 'var(--primary)' }}>
+                      <polyline points="20 6 9 17 4 12"/>
+                    </svg>
+                  )}
+                </div>
+              );
+            })}
+            {filteredUsers.length === 0 && q && (
+              <div style={{ padding: '10px 12px', fontSize: 12, color: 'var(--text-muted)', textAlign: 'center' }}>Aucun résultat</div>
+            )}
+          </div>
+        </div>,
+        document.body
+      )}
+    </div>
+  );
+}
+
 // ══════════════════════════════════════════════════════════════════════════
 // COMPOSANT PRINCIPAL
 // ══════════════════════════════════════════════════════════════════════════
@@ -559,6 +817,9 @@ export default function Communication() {
   const [notifMenuPos, setNotifMenuPos]     = useState(null); // { x, y }
   const [supportMenuPos, setSupportMenuPos] = useState(null); // { x, y }
   const [showAssignModal, setShowAssignModal]   = useState(false);
+  const [showCategModal, setShowCategModal]     = useState(false);
+  const [categType, setCategType]               = useState(null);
+  const [categPages, setCategPages]             = useState([]);
   const [assignSearch, setAssignSearch]       = useState('');
 
   const [tab, setTab]               = useState('support'); // 'support' | 'notifications'
@@ -575,7 +836,7 @@ export default function Communication() {
   const [tickets, setTickets]       = useState([]);
   const [ticketSearch, setTicketSearch]   = useState('');
   const [ticketFilter, setTicketFilter]     = useState(new Set(['open', 'pending'])); // multi-sélection
-  const [notifFilter, setNotifFilter]       = useState(new Set(['read', 'unread'])); // multi-sélection
+  const [notifFilter, setNotifFilter]       = useState(new Set(['unread'])); // multi-sélection
   const [selectedTicket, setSelectedTicket] = useState(null);
   const [thread, setThread]         = useState(null); // { ticket, messages }
   const [notifs, setNotifs]         = useState([]);
@@ -627,8 +888,6 @@ export default function Communication() {
       setNotifs(list);
       setNotifsTotal(data.total ?? 0);
       setNotifPage(0);
-      // Auto-sélectionner la première notif si aucune n'est sélectionnée
-      setSelectedNotif(prev => prev ?? (list.length > 0 ? list[0] : null));
     } catch { /* silencieux */ }
   }, []);
 
@@ -772,7 +1031,7 @@ export default function Communication() {
     setBcResult(null);
     try {
       const payload = { type: bcType, title: bcTitle.trim(), body: bcBody.trim() || undefined };
-      if (bcUserId) payload.user_id = Number(bcUserId);
+      if (bcUserId) payload.user_id = bcUserId === 'admins' ? 'admins' : Number(bcUserId);
       const data = await api.post('/notifications/broadcast', payload);
       setBcResult({ ok: true, msg: `Envoyé à ${data.sent} utilisateur${data.sent > 1 ? 's' : ''}` });
       setBcTitle('');
@@ -872,7 +1131,6 @@ export default function Communication() {
           <div className="comm-topbar-3">
             {tab === 'support' && thread && (
               <>
-                <span className="comm-topbar-ticket-ref">{thread.ticket.ticket_number} — {thread.ticket.subject}</span>
                 <div style={{ display: 'flex', gap: 6, marginLeft: 'auto', flexShrink: 0, alignItems: 'center' }}>
                   <button
                     className="btn-icon-sm"
@@ -941,7 +1199,6 @@ export default function Communication() {
               className={`comm-nav-item${tab === 'notifications' ? ' active' : ''}`}
               onClick={() => {
                 setTab('notifications');
-                if (!selectedNotif && notifs.length > 0) setSelectedNotif(notifs[0]);
               }}
             >
               <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
@@ -1013,7 +1270,7 @@ export default function Communication() {
                   </div>
                 )}
                 {tickets
-                  .filter(t => ticketFilter.size === 0 || ticketFilter.has(t.status))
+                  .filter(t => ticketFilter.size > 0 && ticketFilter.has(t.status))
                   .filter(t => {
                     if (!ticketSearch.trim()) return true;
                     const q = ticketSearch.toLowerCase();
@@ -1036,9 +1293,9 @@ export default function Communication() {
                         <StatusBadge status={t.status} />
                       </div>
                       <div className="comm-list-row-subject">{t.ticket_number} — {t.subject}</div>
-                      <TicketChips ticketType={t.ticket_type} ticketPages={t.ticket_pages} />
+                      <TicketChips ticketType={t.ticket_type} />
                       {t.last_body && (
-                        <div className="comm-list-row-preview">{stripPreview(t.last_body)}</div>
+                        <div className="comm-list-row-preview" style={{ visibility: 'hidden' }}>{stripPreview(t.last_body)}</div>
                       )}
                       <div className="comm-list-row-meta">
                         <span>{t.message_count} message{t.message_count > 1 ? 's' : ''}</span>
@@ -1053,7 +1310,9 @@ export default function Communication() {
 
           {tab === 'notifications' && (() => {
             const NOTIF_PER_PAGE = 10;
-            const filteredNotifs = notifFilter.size === 2 || notifFilter.size === 0
+            const filteredNotifs = notifFilter.size === 0
+              ? []
+              : notifFilter.size === 2
                 ? notifs
                 : notifFilter.has('unread') ? notifs.filter(n => !n.read) : notifs.filter(n => n.read);
             const totalNotifs    = filteredNotifs.length;
@@ -1124,7 +1383,7 @@ export default function Communication() {
                             {(TYPE_META[n.type] ?? TYPE_META.info).label}
                           </span>
                         </div>
-                        {n.body && <div className="comm-list-row-preview">{stripPreview(n.body)}</div>}
+                        <div className="comm-list-row-preview" style={{ visibility: 'hidden' }}>{n.body ? stripPreview(n.body) : ' '}</div>
                         <div className="comm-list-row-meta">
                           <span>{timeAgo(n.created_at)}</span>
                         </div>
@@ -1159,19 +1418,44 @@ export default function Communication() {
           {/* Détail ticket */}
           {tab === 'support' && thread && (
             <>
-              <div className="comm-detail-header">
-                <div>
-                  <div style={{ fontWeight: 700, fontSize: 15, marginBottom: 2 }}>
+              <div className="comm-detail-header" style={{ flexDirection: 'column', alignItems: 'stretch', gap: 0 }}>
+                {/* Ligne 1 : type chip + titre + badge statut */}
+                <div style={{ display: 'flex', alignItems: 'center', gap: 8, marginBottom: 2, flexWrap: 'wrap' }}>
+                  {thread.ticket.ticket_type && (() => {
+                    const type = TICKET_TYPES.find(t => t.value === thread.ticket.ticket_type);
+                    return type ? (
+                      <span className="ticket-chip ticket-chip-type" style={TYPE_COLORS[thread.ticket.ticket_type] || {}}>
+                        {type.label}
+                      </span>
+                    ) : null;
+                  })()}
+                  <span style={{ fontWeight: 700, fontSize: 15, flex: 1, minWidth: 0 }}>
                     {thread.ticket.ticket_number} — {thread.ticket.subject}
-                  </div>
-                  <div style={{ fontSize: 12, color: 'var(--text-muted)' }}>
-                    Ouvert par {thread.ticket.user_name} · {fmtDate(thread.ticket.created_at)}
-                  </div>
-                  <TicketChips ticketType={thread.ticket.ticket_type} ticketPages={thread.ticket.ticket_pages} />
-                </div>
-                <div style={{ display: 'flex', gap: 8, alignItems: 'center' }}>
+                  </span>
                   <StatusBadge status={thread.ticket.status} />
                 </div>
+                {/* Ligne 2 : meta gauche + chips pages droite */}
+                {(() => {
+                  const pages = thread.ticket.ticket_pages
+                    ? (Array.isArray(thread.ticket.ticket_pages) ? thread.ticket.ticket_pages : JSON.parse(thread.ticket.ticket_pages))
+                    : [];
+                  return (
+                    <div style={{ display: 'flex', alignItems: 'center', justifyContent: 'space-between', marginTop: 25 }}>
+                      <span style={{ fontSize: 12, color: 'var(--text-muted)' }}>
+                        Ouvert par <strong style={{ color: 'var(--text)' }}>{thread.ticket.user_name}</strong> · {fmtDate(thread.ticket.created_at)}
+                        {thread.ticket.assigned_name && (
+                          <> — assigné à <strong style={{ color: 'var(--text)' }}>{thread.ticket.assigned_name}</strong></>
+                        )}
+                      </span>
+                      <div className="ticket-chips" style={{ margin: 0 }}>
+                        {pages.map(p => {
+                          const page = TICKET_PAGES.find(x => x.value === p);
+                          return page ? <span key={p} className="ticket-chip ticket-chip-page">{page.label}</span> : null;
+                        })}
+                      </div>
+                    </div>
+                  );
+                })()}
               </div>
 
               <div className="comm-thread">
@@ -1181,7 +1465,7 @@ export default function Communication() {
                     <div className="comm-message-content">
                       <div className="comm-message-meta">
                         <span style={{ fontWeight: 600, fontSize: 13 }}>{msg.author_name}</span>
-                        {msg.is_admin && (
+                        {!!msg.is_admin && (
                           <span style={{ fontSize: 11, color: 'var(--primary)', fontWeight: 600 }}>Support</span>
                         )}
                         <span style={{ fontSize: 12, color: 'var(--text-muted)', marginLeft: 'auto', display: 'flex', alignItems: 'center', gap: 8 }}>
@@ -1376,58 +1660,7 @@ export default function Communication() {
           )}
 
           {/* Bloc broadcast admin (onglet notifications) */}
-          {tab === 'notifications' && isAdmin && showBroadcastForm && (
-            <div className="comm-broadcast-panel">
-              <div className="comm-broadcast-title">Envoyer une notification</div>
-              <form onSubmit={submitBroadcast} className="comm-broadcast-form">
-                <div className="comm-form-group">
-                  <label className="comm-label">Type</label>
-                  <TypeSelector value={bcType} onChange={setBcType} />
-                </div>
-                <div className="comm-form-group">
-                  <label className="comm-label">Destinataire</label>
-                  <select
-                    className="comm-select"
-                    value={bcUserId}
-                    onChange={e => setBcUserId(e.target.value)}
-                  >
-                    <option value="">Tous les utilisateurs</option>
-                    {users.map(u => (
-                      <option key={u.id} value={u.id}>{u.name} ({u.email})</option>
-                    ))}
-                  </select>
-                </div>
-                <div className="comm-form-group">
-                  <label className="comm-label">Titre *</label>
-                  <input
-                    className="comm-input"
-                    value={bcTitle}
-                    onChange={e => setBcTitle(e.target.value)}
-                    placeholder="Titre de la notification"
-                    required
-                  />
-                </div>
-                <div className="comm-form-group">
-                  <label className="comm-label">Message (optionnel)</label>
-                  <textarea
-                    className="comm-reply-textarea"
-                    value={bcBody}
-                    onChange={e => setBcBody(e.target.value)}
-                    placeholder="Corps du message…"
-                    rows={3}
-                  />
-                </div>
-                {bcResult && (
-                  <div style={{ fontSize: 13, color: bcResult.ok ? 'var(--success)' : 'var(--danger)', marginBottom: 8 }}>
-                    {bcResult.msg}
-                  </div>
-                )}
-                <button type="submit" className="btn btn-primary btn-sm" disabled={bcSending || !bcTitle.trim()}>
-                  {bcSending ? 'Envoi…' : 'Envoyer'}
-                </button>
-              </form>
-            </div>
-          )}
+          {/* broadcast form moved to modal */}
 
           {/* KPIs support */}
           {tab === 'support' && !thread && (() => {
@@ -1467,6 +1700,80 @@ export default function Communication() {
       </div>{/* end comm-wrap */}
       </div>{/* end comm-page */}
 
+      {/* ── Modale Nouvelle notification (admin) ── */}
+      {showBroadcastForm && isAdmin && (() => {
+        const selectedMeta = TYPE_META[bcType] ?? TYPE_META.info;
+        return (
+          <div className="comm-modal-backdrop" onClick={() => setShowBroadcastForm(false)}>
+            <div className="comm-modal" style={{ maxWidth: 500 }} onClick={e => e.stopPropagation()}>
+              <div className="comm-modal-header">
+                <span style={{ fontWeight: 700, fontSize: 15 }}>Nouvelle notification</span>
+                <button className="comm-modal-close" onClick={() => setShowBroadcastForm(false)}>×</button>
+              </div>
+              <form onSubmit={submitBroadcast}>
+                <div style={{ padding: '16px 20px', display: 'flex', flexDirection: 'column', gap: 14 }}>
+
+                  {/* Type — liste déroulante custom */}
+                  <div>
+                    <div style={{ fontSize: 11, fontWeight: 600, color: 'var(--text-muted)', textTransform: 'uppercase', letterSpacing: '0.05em', marginBottom: 6 }}>Type</div>
+                    <TypeDropdown value={bcType} onChange={setBcType} />
+                  </div>
+
+                  {/* Destinataire — dropdown searchable */}
+                  <div>
+                    <div style={{ fontSize: 11, fontWeight: 600, color: 'var(--text-muted)', textTransform: 'uppercase', letterSpacing: '0.05em', marginBottom: 6 }}>Destinataire</div>
+                    <RecipientDropdown value={bcUserId} onChange={setBcUserId} users={users} />
+                  </div>
+
+                  {/* Titre */}
+                  <div>
+                    <div style={{ fontSize: 11, fontWeight: 600, color: 'var(--text-muted)', textTransform: 'uppercase', letterSpacing: '0.05em', marginBottom: 6 }}>Titre *</div>
+                    <input
+                      className="comm-input"
+                      style={{ width: '100%', boxSizing: 'border-box' }}
+                      value={bcTitle}
+                      onChange={e => setBcTitle(e.target.value)}
+                      placeholder="Titre de la notification"
+                      autoFocus
+                      required
+                    />
+                  </div>
+
+                  {/* Message */}
+                  <div>
+                    <div style={{ fontSize: 11, fontWeight: 600, color: 'var(--text-muted)', textTransform: 'uppercase', letterSpacing: '0.05em', marginBottom: 6 }}>Message <span style={{ fontWeight: 400, textTransform: 'none' }}>(optionnel)</span></div>
+                    <RichTextEditor
+                      value={bcBody}
+                      onChange={setBcBody}
+                      onImgExpand={(url, name) => setLightbox({ url, name })}
+                      placeholder="Corps du message… (Ctrl+V pour coller une image)"
+                      minHeight={120}
+                    />
+                  </div>
+
+                  {bcResult && (
+                    <div style={{ fontSize: 13, color: bcResult.ok ? 'var(--success)' : 'var(--danger)' }}>
+                      {bcResult.msg}
+                    </div>
+                  )}
+                </div>
+                <div style={{ display: 'flex', justifyContent: 'flex-end', gap: 8, padding: '0 20px 16px' }}>
+                  <button type="button" className="btn btn-ghost" onClick={() => setShowBroadcastForm(false)}>Annuler</button>
+                  <button
+                    type="submit"
+                    className="btn btn-primary"
+                    disabled={bcSending || !bcTitle.trim()}
+                    style={{ background: selectedMeta.color, border: 'none' }}
+                  >
+                    {bcSending ? 'Envoi…' : 'Envoyer'}
+                  </button>
+                </div>
+              </form>
+            </div>
+          </div>
+        );
+      })()}
+
       {/* ── Menu ⋮ notifications ── */}
       {notifMenuPos && (
         <>
@@ -1540,6 +1847,23 @@ export default function Communication() {
               <svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2"><path d="M12 5v14"/><path d="M5 12h14"/></svg>
               Nouveau ticket
             </button>
+            {thread && (
+              <button
+                style={{ display: 'flex', alignItems: 'center', gap: 8, width: '100%', padding: '8px 14px', background: 'none', border: 'none', cursor: 'pointer', fontSize: 'var(--fs-sm)', color: 'var(--text)', textAlign: 'left' }}
+                onMouseEnter={e => e.currentTarget.style.background = 'var(--surface-2)'}
+                onMouseLeave={e => e.currentTarget.style.background = 'none'}
+                onClick={() => {
+                  setCategType(thread.ticket.ticket_type ?? null);
+                  const p = thread.ticket.ticket_pages;
+                  setCategPages(p ? (Array.isArray(p) ? p : JSON.parse(p)) : []);
+                  setShowCategModal(true);
+                  setSupportMenuPos(null);
+                }}
+              >
+                <svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2"><path d="M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7"/><path d="M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z"/></svg>
+                Modifier la catégorisation
+              </button>
+            )}
             {thread && isAdmin && (
               <>
                 <button
@@ -1583,6 +1907,10 @@ export default function Communication() {
                     : <><svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2"><polyline points="20 6 9 17 4 12"/></svg>Clôturer le ticket</>
                   }
                 </button>
+              </>
+            )}
+            {thread && (
+              <>
                 <div style={{ borderTop: '1px solid var(--border)', margin: '4px 0' }} />
                 <button
                   style={{ display: 'flex', alignItems: 'center', gap: 8, width: '100%', padding: '8px 14px', background: 'none', border: 'none', cursor: 'pointer', fontSize: 'var(--fs-sm)', color: 'var(--text-muted)', textAlign: 'left' }}
@@ -1660,6 +1988,57 @@ export default function Communication() {
         </div>
       )}
 
+      {/* ── Modale catégorisation ticket ── */}
+      {showCategModal && thread && (
+        <div className="comm-modal-backdrop" onClick={() => setShowCategModal(false)}>
+          <div className="comm-modal" style={{ maxWidth: 420 }} onClick={e => e.stopPropagation()}>
+            <div className="comm-modal-header">
+              <span style={{ fontWeight: 700, fontSize: 15 }}>Modifier la catégorisation</span>
+              <button className="comm-modal-close" onClick={() => setShowCategModal(false)}>×</button>
+            </div>
+            <div style={{ padding: '16px 20px 20px', display: 'flex', flexDirection: 'column', gap: 16 }}>
+              <div>
+                <div style={{ fontSize: 12, fontWeight: 600, color: 'var(--text-muted)', marginBottom: 6, textTransform: 'uppercase', letterSpacing: '0.05em' }}>Type</div>
+                <TagSelect label="Type" options={TICKET_TYPES} value={categType} onChange={setCategType} />
+              </div>
+              <div>
+                <div style={{ fontSize: 12, fontWeight: 600, color: 'var(--text-muted)', marginBottom: 6, textTransform: 'uppercase', letterSpacing: '0.05em' }}>Pages concernées</div>
+                <TagSelect label="Pages" options={TICKET_PAGES} value={categPages} onChange={setCategPages} multi />
+              </div>
+              <div style={{ display: 'flex', justifyContent: 'flex-end', gap: 8, marginTop: 4 }}>
+                <button className="btn btn-ghost" onClick={() => setShowCategModal(false)}>Annuler</button>
+                <button
+                  className="btn btn-primary"
+                  onClick={async () => {
+                    try {
+                      await api.patch(`/tickets/${thread.ticket.id}/categorize`, {
+                        ticket_type: categType,
+                        ticket_pages: categPages.length ? JSON.stringify(categPages) : null,
+                      });
+                      setThread(prev => ({
+                        ...prev,
+                        ticket: {
+                          ...prev.ticket,
+                          ticket_type: categType,
+                          ticket_pages: categPages.length ? categPages : null,
+                        },
+                      }));
+                      setTickets(prev => prev.map(t => t.id === thread.ticket.id
+                        ? { ...t, ticket_type: categType, ticket_pages: categPages.length ? JSON.stringify(categPages) : null }
+                        : t
+                      ));
+                      setShowCategModal(false);
+                    } catch { /* silencieux */ }
+                  }}
+                >
+                  Enregistrer
+                </button>
+              </div>
+            </div>
+          </div>
+        </div>
+      )}
+
       {/* ── Lightbox image ── */}
       {lightbox && (
         <div className="comm-lightbox" onClick={() => setLightbox(null)}>

frontend/src/styles.css

@@ -3222,6 +3222,7 @@ tr:hover td { background: var(--surface-2); }
   cursor: pointer;
   max-width: 300px;
   vertical-align: bottom;
+  margin: 7px;
 }
 .msg-inline-img {
   display: block;
@@ -3230,6 +3231,7 @@ tr:hover td { background: var(--surface-2); }
   width: auto;
   height: auto;
   object-fit: contain;
+  margin: 7px;
 }
 .msg-img-hover-overlay {
   position: absolute;